Are you seeing this ugly beast every time you log into one of Rask’s website services?
![](https://www.rask.com.au/wp-content/uploads/2020/07/block-imaged.jpg)
This is an error we’ve come across twice and we’ve been sourcing expert help to try and beat this bug.
No-one is certain what causes it. However, here are a few steps we know for sure could help:
- Disconnect from your WIFI connection (and/or momentarily turn off your mobile signal)
- Close your browser’s tab and windows — even this one — hint: open this page elsewhere or in ‘incognito mode’
- Try clearing your web browser memory or cached files
- Open the following login links (depending on where you want to go) and try again:
If that doesn’t work, try:
- Logging in with other credentials (i.e. do you have a second Rask registered email address for our paid websites?)
- Using a different device (e.g. a laptop, desktop, iPad or phone), and/or
- Using a different internet connection
No luck?
- Message us – see the instant messaging widget in the bottom-left corner
- Email us – see our contact page
We believe this issue might also be caused by outdated browsers or tight security settings in a web browser, so please ensure your web browser accepts cookies — i.e. you haven’t blocked them.
Reach out to us if you have any more issues.